Sorry for being so blunt. We’ve had this problem with our cable box/DVR for over a month now.

2 weeks of ‘resetting’ the box remotely didn’t work.

2 weeks of exchanging 3 separate boxes and 2 separate technician visits (and one more technician visit scheduled).

And it’s not only NOT fixed,  but the problem seems to be getting worse. It’s like playing a game of craps when we attempt to watch anything on our cable box (AND I DON’T EVEN GAMBLE!)

I believe Direct TV is looking better and better. How ironic we received one of their mailers recently to switch services?

Sincerely,

a very disgruntled long time customer (and soon to be former customer).

P.S. I hope your technician gets it right this time around. I refuse to pay for a service …. that uhhmmmm isn’t working.